ISO 9001 - standard for quality management

ISO 9001 Quality Management SystemISO 9001 defines the requirements for quality management systems. This extends to products and services and helps to meet customer expectations as well as legal and regulatory requirements.

The requirements contained in ISO 9001 can be applied to organizations of any type, size or product.

She helps to continuously increase customer satisfaction, to meet and improve their needs.

In addition, the way the company works is improved and optimized in order to define processes that are easy to understand for everyone involved.

In addition, ISO 9001 is a standard that is often requested by suppliers and customers in order to be able to guarantee consistent quality.

Basic principles

ISO 9001 has the following essential principles, which are described in ISO 9000:

  • Customer focus
  • Guidance
  • Inclusion of people
  • Process-oriented approach
  • Improvement
  • fact-based decision making
  • Relationship management


It is based on the following basic principles:

Process orientation

ISO 9001 focuses on quality-relevant processes and requires the representation of the interactions between individual processes.

  • Clear formulation of the tasks to be performed
  • Definition of responsibility, competence and interfaces
  • Provision to meet the necessary funds
  • Monitoring of the implementation of processes as well as evaluation of the success
  • Systematic identification of risks and opportunities

Orientation towards the organization

In order to monitor and check the standard in the context of the organization and relationships with external processes, all processes and their interfaces or interactions must be documented, provided that they have an impact on the QM system.

Continuous optimization

The basic principle of customer orientation and the associated increase in customer satisfaction defines continuous optimization. A permanent analysis and improvement of the PDCA cycle should take place here

Risk management

Risks and opportunities are always considered in connection with the context of the organization. Therefore, all risks and opportunities must also be taken into account when introducing, operating and continuously optimizing the QMS and its processes.

Linked to this, it provides a control system for avoiding unwanted events and effects as well as exploiting existing opportunities.

References: Info Brochure:

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